Assessing the Contribution of E-Banking System Reliability on Revenue Collection at Kilimanjaro Christian Medical University College in Tanzania
Article Sidebar
Main Article Content
Abstract
This research assessed the contribution of e-banking systems’ reliability to revenue collection within higher learning institutions, specifically focusing on Kilimanjaro Christian Medical University College. Anchored in Electronic Payment Theory, the study aimed to assess the reliability, convenience, and accessibility of the e-banking system and their collective contributions to enhancing revenue collection efficiency. A mixed-methods research approach was employed, combining interviews, questionnaires, and documentary reviews. Key stakeholders, including students and finance officers, were engaged to gather comprehensive data. This approach facilitated a detailed analysis of how e-banking systems contribute to revenue collection in the context of higher education. A pilot study involved a selected sample subset and was crucial for identifying potential issues with the survey questionnaire and interview protocols. Notably, the reliability of the data collected during the pilot phase was rigorously assessed using Cronbach’s alpha coefficient test, a statistical measure of internal consistency. The results were promising, with a Cronbach’s alpha coefficient of 0.704, indicating a good level of reliability, affirming the instruments’ ability to measure the variables of interest consistently. Data Analysis involved both descriptive and inferential statistics. Findings indicated high satisfaction with the system’s reliability, particularly its capability to handle high transaction volumes during peak periods and its robust security measures safeguarding user transactions, contributing to revenue collection significantly at p-value < 0.05. The study concluded that the e-banking system’s reliability is crucial in optimising revenue collection processes. It is recommended that regular updates, an enhanced user interface based on feedback, expanded technical support, and continuous improvement in security measures be implemented to maintain and improve system efficiency.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
How to Cite
References
Abdi, A., Hussein, F.& Kadir, H. (2022). Effect of Electronic Banking on Financial Inclusion Among Commercial Banks in Somalia. International Journal of Finance and Accounting, 7(2), 43-54. DOI: http://dx.doi.org/10.47604/ijfa.1547
Adegbie, F. F., & Akinyemi, O. O. (2020). Electronic payment system and revenue generation in Lagos State. Journal of Accounting and Financial Management, 6(1), 59-85. https://www.iiardjournals.org/get/JAFM/VOL.%206%20NO.%201%202020/ELECTRONIC%20PAYMENT%20SYSTEM.pdf
Chepkoech, N., Gichana, J. O., & Agong, D. (2022). Effect of e-payment systems on sustainable revenue collection in Nairobi City County Government. International Academic Journal of Economics and Finance, 3 (7), 238, 253, 2. DOI: https://iajournals.org/articles/iajef_v3_i7_238_253.pdf
Gakenga, B. G. (2021). Analysis of Technological Factors Influencing Adoption of ICT in Teaching and Learning: A Case of Githunguri Sub-County Kenya. Doctoral Dissertation, Mount Kenya University. 84pp. DOI:https://www.academia.edu/67975706/Analysis_of_Technological_FactorsInfluencing_Adoption_of_ICT_in_Public_Secondary_Schools_in_Kenya
Hammoud, J., Bizri, R., & El Baba, I. (2018). The impact of e-banking service quality on customer satisfaction: Evidence from the Lebanese banking sector. Journal of Electronic Commerce Research, 19(1), 23-37. DOI: http://dx.doi.org/10.1177/2158244018790633
Haytko, D. L., & Simmers, C. S. (2009). Differences in levels of overall consumer satisfaction with banking services based on the reliability type for system usage. Journal of Services Marketing, 23(6), 387-399. https://www.researchgate.net/publication/290518357_Tellers_versus_technology_in_overall_consumer_satisfaction_with_banking_services
Kato, C. I. (2019). Legal Framework Challenges to E-Banking in Tanzania. PSU Research Review, 3(2), 101-110. DOI: http://dx.doi.org/10.1108/PRR-06-2018-0016
Kessy, S. S. (2020). Electronic payment and revenue collection in local government authorities in Tanzania: evidence from Kinondoni municipality. Tanzanian Economic Review, 9(2). https://journals.udsm.ac.tz/index.php/ter/article/view/3449
Kibret, D. D. (2021). Factors Affecting Turnover Tax Collection Performance: A Case of West Shoa Zone Selected Districts. Accounting and Finance Research, 10(1), 1-58. DOI: http://dx.doi.org/10.11648/j.ijfbr.20210702.12
Lakshmi, K. (2015). Role of Mobile Money in Replacing Cash, A study among migrant workers in South India. Economic and Political Weekly, 50(28): 39–47. https://www.researchgate.net/publication/286460380_Role_of_mobile_money_in_replacing_cash_a_study_among_migrant_workers_in_South_India
Mihambo, G. P. (2020). The Assessment of Customer Response on Electronic Banking Services in Tanzania: A Case Study of Bank of Africa (BoA).
Mohammed, A.S. (2020). The Role of E-Payment System on Economic Growth in Nigeria. Research Project Presented to the Department of Economics in Partial Fulfillment of the Requirements for the Award of Bachelor of Science (B.Sc) Degree in Economics, University of Abuja. https://www.studocu.com/row/document/university-of-port-harcourt/money-and-banking/202012-101556481476396142/45132667
Mohammed, M. A. (2017). Impact of FDI on Tax Revenues in Zanzibar (2001-2015) (Doctoral dissertation, The Open University of Tanzania). https://repository.out.ac.tz/2458/
Mtaita, G. J., & Amos, Mayala, N.M (2021). Assessment of the Practice of Digital Disbursement Financial System in Managing Student’s Loans among Higher Learning Institutions in Northen Zone Tanzania. Asian Journal of Humanities and Social Studies (ISSN: 2321-2799), 9(4). DOI: http://dx.doi.org/10.24203/ajhss.v9i4.6746
Muflih, M. (2021). The Link between Corporate Social Responsibility and Customer Loyalty: Empirical Evidence from the Islamic Banking Industry. Journal of Retailing and Consumer Services, 61, 102558. DOI: https://doi.org/10.1016/j.jretconser.2021.102558
Nagar, V., & Ghai, S. (2019). Investigated the Electronic Banking systems and its usefulness to the banking sector.
Ngaida, A. (2020). An Analysis on the Impacts of Electronic Banking on Customer Satisfaction in the Tanzanian Baking Industry: A Case of Kenya Commercial Bank (Doctoral dissertation, Mzumbe University). http://repository.costech.or.tz/handle/11192/4428?show=full
Nweke, N. (2015). Electronic Payment Systems in Africa: Benefits and Cybersecurity Challenges. Retrieved January 1, 2015, from https://assets.kpmg.com/content/dam/kpmg/ng/pdf/advisory/payment-system-africa.pdf.
Oluwasegun, G., John, O. O., & Segun, A. (2021). E-Banking System and Financial Performance in Nigerian Banking Sector. Dutse International Journal of Social and Economic Research, 6(1), 16-29. https://fud.edu.ng/journals/DIJSER/DIJSER_Vol6_July2021/6_1/2_Volume_6_No%20_1_Page16-29.pdf
Rahaman, M. A., Luna, K. F., Kejing, Z., Ping, Z. L.& Taru, R. D. (2021). Determinants of Accepting Internet Banking System: A Case Study in Bangladesh. The Journal of Asian Finance, Economics, and Business, 8(5), 931-937. DOI: http://dx.doi.org/10.13106/jafeb.2021.vol8.no5.0931
Sausi, J. M., Mtebe, J. S., & Mbelwa, J. (2021). Evaluating user satisfaction with the e-payment gateway system in Tanzania. South African Journal of Information Management, 23(1), 1-9. DOI: http://dx.doi.org/10.4102/sajim.v23i1.1430
Singer, D. D., Baradwaj, B. G., Flaherty, S., & Rugemer, F. (2012). The frequency and intensity of experience in online banking use. Journal of Internet and Commerce, 17(1), 1–22. https://www.icommercecentral.com/open-access/the-frequency-and-intensity-of-experience-in-online-banking-use.pdf
Srinivasan, J., Arumugasamy, S.&Selvakumar, I. D. M. (2020). Understanding Customer Attitudes And Opinions Towards Banking Products And Services In Virudhunagar District. International Journal of Management (IJM), 11(10). https://iaeme.com/Home/article_id/IJM_11_10_197
Teixeira, P. N., Rocha, V., Biscaia, R. &Cardoso, M. F. (2014). Revenue Diversification in Public Higher Education: Comparing the University and Polytechnic Sectors. Public Administration Review, 74(3), 398-412. DOI: https://doi.org/10.1111/puar.12215
Durga, Dr. S. P. (2019). Customer
Concerns and Future Prospects of
E-Banking Services at Nationalized Banks in Tamil Nadu. In International Journal of Engineering and Advanced Technology (Vol. 9, Issue 1s4, pp. 1047–1051). DOI: https://doi.org/10.35940/ijeat.a1225.1291s419
Prasad, A. P., Rao, D. V. C., & Kumar, Dr. G. V. (2019). Customer Satisfaction towards E – Banking. In International Journal of Innovative Technology and Exploring Engineering (Vol. 9, Issue 2, pp. 5063–5068). DOI: https://doi.org/10.35940/ijitee.b8004.129219
Ganesh, Dr. R., & Prabu, Dr. G. (2020). Determination of Internet Banking Usage and Purpose with Explanation of Data Flow Diagram and Use Case Diagram. In International Journal of Management and Humanities (Vol. 4, Issue 7, pp. 52–58). DOI: BEIESP. https://doi.org/10.35940/ijmh.g0674.034720
Mwanjala, G. J., Mayala, Dr. N., & Komba, Dr. L. (2024). Contribution of Simplicity of Prepaid LUKU Meter Billing System on Property Tax Revenue Collection in Moshi Municipality, Tanzania. In Indian Journal of Economics and Finance (Vol. 4, Issue 2, pp. 35–41). DOI: https://doi.org/10.54105/ijef.b2592.04021124
Dhaigude, R., & Jain, V. (2019). E-Payments – Enabling India towards Becoming Less Cash Economy. In International Journal of Recent Technology and Engineering (IJRTE) (Vol. 8, Issue 4, pp. 5403–5408). DOI: https://doi.org/10.35940/ijrte.d7647.118419