Analysis of the Successes and Challenges of Implementing Citizen-Centric Public Service Delivery: A Study on the Use of Online Public Service Applications. Indian Journal of Social Science and Literature (IJSSL), [S. l.], v. 6, n. 1, p. 6–12, 2026. DOI: 10.54105/ijssl.C1232.05030326. Disponível em: https://www.journals.latticescipub.com/index.php/ijssl/article/view/1281.. Acesso em: 25 oct. 2026.