The Effect of Timely Preventive Maintenance (PM) on Tourists' Satisfaction with Hotels
Article Sidebar
Main Article Content
Abstract
In This paper we explore the impact of performing preventive maintenance (PM) on time on tourists' satisfaction with hotel services. By analyzing existing literature on service quality and customer satisfaction and loyalty, we highlight how timely PM can enhance hotel facilities, improve service reliability, and ultimately boost tourist satisfaction. The study emphasizes the importance of maintaining high-quality services in the hospitality industry, particularly in the context of medical tourism, where comfort and reliability are paramount. The quantity and quality of maintenance are directly related to guest satisfaction and the overall quality of hotels. Finally, we examine several examples to illustrate the effects of PM programs on guest satisfaction. In this study, we analyze the effects of PM on guest satisfaction using a conceptual mode.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
How to Cite
References
Altinay, L., & Altinay, M. (2003). How will growth be financed by the internationalhotel companies? International Journal of Contemporary Hospitality Management15 (5), 274-282. DOI: http://dx.doi.org/10.1108/09596110310482191
Apfiasari, S. & Rimawan, E. (2023). Analysis Of Service Quality Improvement, Customer Satisfaction And Customer Loyalty In The Hotel Industry In Serang Banten Using The Sem-Pls Method. Journal of Positive School Psychology, 7(2), 56-69. Available: https://journalppw.com/index.php/jpsp/article/view/15479/9973
Bahrainizadeh, M. & Salimifard, K. & Zamani, Z. and Zamani, E. (2013). A Conceptual Model of Factors Affecting Tourists Satisfaction, 2nd International Conference on Management, Entrepreneurship and Economic Development,Qom, https://civilica.com/doc/286837.
Masclee, Gwen & Ad, Am & Kruimel, Joanna & Conchillo, José & Vliet, Jedidja & Keszthelyi, Daniel. (2022). Using a Patient Hotel: Perceptions of the Quality of Care by Patients Undergoing Analysis for Gastrointestinal Motility Disorders in the Netherlands. Journal of Patient Experience. DOI: https://doi.org/10.1177/23743735221089453
Mohammadi, F. , Safari, K. and Bagheri garbollagh, H. (2024). Examining the Importance of Tourists' Satisfaction in the Provision of Tourism Services and Effective Factors (Case Study: Hotels in Semnan Province). Human Geography Research, 56(3), 73-89. DOI: http://doi.org/10.22059/jhgr.2023.305040.1008133
Ihsan, Bakhter & Alshibani, Ad. (2018). Factors affecting operation and maintenance cost of hotels. Property Management. 36. 00-00. 10.1108/PM-04-2017-0023. DOI: http://dx.doi.org/10.1108/PM-04-2017-0023
Mattila, Anna & Xiao, Qu. (2006). Hotel Guest Satisfaction and Brand Performance. Journal of Quality Assurance in Hospitality & Tourism. 7. 25-39. DOI: http://dx.doi.org/10.1300/J162v07n03_02.
Mouzaek, E., Marzouqi, A., Alaali, N., Salloum, S. Aburayya, A., Suson, R. (2021). An Empirical Investigation of the Impact of Service Quality Dimensions on Guests Satisfaction: A Case Study of Dubai Hotels. Journal of Contemporary Issues in Business and Government. 27 (3). DOI: https://dx.doi.org/10.47750/cibg.2021.27.03.160
Park, Sangwon & Yang, Yang. (2018). Travel distance and hotel service satisfaction: An inverted U-shaped relationship. International Journal of Hospitality Management. 76. DOI: http://dx.doi.org/10.1016/j.ijhm.2018.05.015.
Kim, S., & Kim, H.-S. (2023). A Study on the Effect of Medical Service Quality on Customer Satisfaction during COVID-19 for Foreigners in Korea. Sustainability, 15(7), 5953. DOI: https://doi.org/10.3390/su15075953
Gholipour, Y. & Mola, M. (2014). Investigation stability of Rikitake system, Journal of Control Engineering and Technology 4 (1), 82-85. https://arastirmax.com/en/publication/journal-control-engineering-and-technology/4/1/82-85-investigation-stability-rikitake-system/arid/03574e6f-105c-4d22-9a94-31edec0168c6
Ghandra, P., Mahaputra, M. R., & Mahaputra, M. R. . (2024). Service Quality and Customer Satisfaction Have an Impact on Increasing Hotel Room Occupancy Ratio: Literature Review Study. Greenation International Journal of Tourism and Management, 1(4), 400–412. DOI: https://doi.org/10.38035/gijtm.v1i4.127.
Gholipour, Y. (2022). Future of oil and renewable energy. Computational And Experimental Research In Materials And Renewable Energy, 5(1), 30-37. DOI: https://doi.org/10.19184/cerimre.v5i1.31492
Ohring, Milton. (1995). Failure And Reliability Of Electronic Materials And Devices. Engineering Materials Science. Academic Press, San Diego. 747-788. DOI: https://doi.org/10.1016/B978-012524995-9/50039-8.
Singgalen, Yerik. (2024). Hotel Customer Satisfaction: A Comprehensive Analysis of Perceived Cleanliness, Location, Service, and Value. Journal of Business and Economics Research (JBE). 5. 352-369. https://www.researchgate.net/publication/384936108
Turner, M. and Guilding, C. (2010) “Hotel Management Contract and Deficiencies in Owner Operator Capital Expenditure Goal Congruency,” Journal of Hospitality and Tourism Research, November, 34:478 -511. https://www.academia.edu/42759839/OBTAINING_THE_RIGHT_TO_OWERSHIP_THROUGH_OWNERLESS_WAY
Zarei, Ehsan & Daneshkohan, Abbas & Behrouz, Pouragha & Marzban, Sima & Mohammad, Arab. (2024). An Empirical Study of the Impact of Service Quality on Patient Satisfaction in Private Hospitals, Iran. Global Journal of Health Science. 7. 1-1. DOI: https://dx.doi.org/10.5539/gjhs.v7n1p1.
Gholipour Y, Mola M (2014) Investigation stability of Rikitake system. J Contr Eng Tech 4:82–85. https://arastirmax.com/en/system/files/dergiler/153796/makaleler/4/1/arastirmax-investigation-stability-rikitake-system.pdf
Gholipour Y,Ramezani A, Mola M, (2015). Investigation of Dependent Rikitake System to Initiation Point. International Journal of Scientific Research and Engineering Trends, 3(1), 33-36. https://ijape.iaescore.com/index.php/IJAPE/article/view/1346
Pantas H. Silaban, Arsen Pasaribu, Andri D. K. Silalahi, The Influence of Human Aspect of Accommodation and Destination on Tourist Satisfaction. (2019). In International Journal of Innovative Technology and Exploring Engineering (Vol. 8, Issue 9S2, pp. 105–108). DOI: https://doi.org/10.35940/ijitee.i1021.0789s219
Oluwatosin, O. O., Mokhtar, S. B., & Shah, M. Z. (2019). Tourists Perception of Public Transit Services for Leisure Travel Satisfaction in Lagos. In International Journal of Recent Technology and Engineering (IJRTE) (Vol. 8, Issue 4, pp. 5702–5010). DOI: https://doi.org/10.35940/ijrte.d8370.118419
S., P., & Joy, R. C. (2021). Design and Implementation of an Automated Hotel Management System. In International Journal of Engineering and Advanced Technology (Vol. 10, Issue 5, pp. 37–42). DOI: https://doi.org/10.35940/ijeat.e2569.0610521